| Computer-Based Training |
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| Excellence Alliance has developed
several computer-based training programs that can be taken
right at your computer or that can be taught to a group.
These courses are designed to track the student's progress
and can deliver reports to keep with their personnel files.
These programs (valued at over $300 per program) are all
included free-of-charge with your EAI membership. |
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| For instructions on how to download
these Computer-Based Training programs, please click
here. |
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| Available Courses |
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| Commercial Service Sales Program |
This course helps sales professionals to develop or enhance
the fundamental skills required to sell commercial HVAC/R
service contracts, and instructs them in the following areas:
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| Customer
Excellence Program |
When a prospective client calls
your company, the first person they have contact with is
your receptionist or dispatcher. If this person makes a
bad impression, it could set the stage for all future dealings
with the client, or even cause the client to call someone
else. These program materials are designed to help users
more clearly identify the skill-sets needed to promote effective
customer service. By identifying those traits, the student
can then compare their current level of customer service
proficiency and enhance their knowledge base making them
more customer-focused.
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| Strategic Sales Management Program |
You need strong, effective, and educated people leading
and making decisions for your sales team. This course helps
sales managers to develop essential skills to aid in growing
new business and implementing performance plans to stay
on track, and instructs them in the following areas:
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| Train-the-Trainer
Program |
It's important that the person training your
staff is professional and accurate in the information that
they present. This program will instruct and test the individuals
establishing training programs in your organization.
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